Cancellation & Refund Policy

**KayaSaukhyam - Herbal Ubtan Soap**

**Refund Policy**

Thank you for choosing KayaSaukhyam's Herbal Ubtan Soap. We are committed to providing you with high-quality products and excellent customer service. Our Refund Policy outlines the terms and conditions under which refunds may be issued for your purchases. Please read this policy carefully before making a purchase.

**1. Eligibility for Refunds**

1.1 Damaged or Defective Products: If you receive a damaged or defective Herbal Ubtan Soap, please contact our customer service team within 7 [Seven] days of receiving the product. We may require you to provide photographic evidence of the damage or defect. Once verified, we will offer you a replacement product or a full refund, excluding shipping costs.

1.2 Incorrect Product: If you receive an incorrect product that does not match your order, please notify us within 7 [Seven] days of receiving the product. We will arrange for the correct product to be shipped to you or provide you with a full refund, excluding shipping costs.

**2. Return Process**

2.1 To initiate a return, please contact our customer service team at prabhaglobal.care@gmail.com within 7 [Seven] days of receiving the product. Please include your order number, a description of the issue, and any relevant photographs.

2.2 Our customer service team will provide you with instructions on how to return the product. Please ensure that the product is securely packaged to prevent damage during return shipping.

2.3 You are responsible for the cost of return shipping.

**3. Refund Process**

3.1 Once we receive the returned product and verify the issue, we will process your refund within 30 [Thirty] days. Refunds will be issued to the original payment method used for the purchase.

3.2 If you are eligible for a refund due to a damaged, defective, or incorrect product, we will refund the full purchase price, excluding shipping costs.

3.3 Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.

**4. Non-Refundable Items**

4.1 We do not offer refunds for products that have been opened, used, or are not in their original condition.

4.2 Shipping costs for returning non-damaged or non-defective products are non-refundable.

**5. Contact Us**

If you have any questions or concerns about our Refund Policy, please contact our customer service team at prabhaglobal.care@gmail.com. We are here to assist you and ensure your satisfaction with our products.

**6. Changes to Refund Policy**

We reserve the right to update or modify our Refund Policy at any time without prior notice. Changes will be effective upon posting to the website. It is your responsibility to review this policy periodically for any updates.

Thank you for choosing KayaSaukhyam - Herbal Ubtan Soap. Your satisfaction is important to us, and we are dedicated to providing you with a positive shopping experience.

Last updated: [18-Aug-2023]